It's a painful company to deal with. The system is awful and the same as the service. Bought a glass display case, and it arrived damaged. Asked for a replacement, but they asked me to buy another one and refund me the damaged one. So I did, the second one arrived damaged again. It took a lot of hassle to return both products, and they didn't refund the correct amount after all! I noticed that after almost a month and then asked them to refund me the difference. But then they refunded more than they should, after that, they sent me thousands of letters and emails to ask me to make the payment. I did try to log into my account but I can't find anywhere to make the payment. There is no way I should make an effort to go to the post office or call them to make payment for their mistakes! I keep receiving endless emails and letters. it was super annoying.