I placed an order a week ago, after 5 days I called and asked for an update as I had not received an email. The lady said my item had not yet been dispatched but miraculously they arrived the next day. Definite lack of communication from La Redoute although Hermes did text on day of delivery with time slot. With regard to the boots I ordered I do not think they are the best quality as I expected real leather straps as the rest of the boot are real suede. So not actually 100% leather upper as stated. Saying that I do like them and I couldn't imagine the hassle involved in sending them back for a refund. Would I shop at La Redoute again? Given the time taken for delivery in this modern age I would have to say no. Something is telling me something is looming for this company and it isn't good.