I wish I had read these reviews before. Terrible customer service relating to delivery of 4 dining chairs. I was given 7 different Hermes delivery time slots over 4 days for the chairs to not arrive in any of them. Many conversations with different members of the customer services team over 2 weeks, but nobody seemed able to resolve and passed blame to Hermes. 3 out of the 4 chairs eventually arrived damaged. They attempted to redeliver only for the 3 damaged chairs to be sent directly back to us. Still waiting for the situation to be resolved and to be refunded. Will never use again.