Absolutely useless company who, based on a raft of negative reviews on here, and people having similar issues to me all over social media, I would avoid at all costs. I ordered a kettle from them over a month ago. Since the confirmation email I’ve heard nothing from them. No despatch or tracking emails. I logged back in and apparently it was despatched on the 2nd Dec. It’s been 3 weeks and nothing has turned up, I’ve had no tracking info and no attempted delivery card. I emailed La Redoute 10 days ago and haven’t had a reply despite them saying their max wait time was 5 days. I tried calling twice but was stuck on hold until I couldn’t take anymore. I’m now trying the social media route but so far, failing there too. When you see this site and look at their replies on twitter, this feels like a company in deep trouble. Please do yourself a favour and order from a company who has even the slightest idea what they’re doing.