Ordered a headboard in November. Courrier didn’t deliver it. Got a refund - minus the cost of the delivery even if it wasn’t my fault but the ridicolous My Hermes courrier’s fault. Re-ordered the same item, no updates from the courrier for the past 7 days. Contacted la redoute and the only ‘solution’ they suggested is to order the same item for the third time. Embarrassing customer service. They couldn’t even find a way to justify the situation...
5 years ago
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