One of the worst companies I've dealt with - AVOID.
I ordered two bedside tables from them on the 03/12/19
Then there was a long delay (which they blamed on their French warehouse) and only one of them arrived around the 03/01/20. I was told that one of them 'wen't missing' in transit...They refunded me for this table on the 04/01/20. By the way the table itself was a totally different colour of wood (much yellower) than advertised.
I then arranged with them to have it returned on the 09/01/20 and no-one turned up (I waited in for 12 hours, thanks to their insanely long pickup window). I then arranged to return it from a different address on the 10/02/20 and again no-one turned up (my parents waited in for 12 hours). Then randomly Hermes turned up unannounced on the 11/02/20 and picked it up, leaving a 'We Missed You' card as a 'receipt'.
After a couple of weeks of chasing them up, they tell me on the 03/03/20 that they can't locate the returned table. On the 10/03/20 they say that they still can't find it (despite me providing proof of the return) and refund me for this on the 12/03/20.
So all in all, two lost tables and a saga that dragged on for almost 3 months!
5 years ago
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