I have ordered a mirror at the end of June (my first purchase from La Redoute) and i received a completely different mirror. After a few attempts via email and website I have talked to a representative who said she will handle the exchange. Indeed, i have received the original mirror that I have ordered along with the new bill request. Again, after few emails and WhatsApp i was told i need to pay the new bill for the same amount without actually refunding what I have already paid initially. After back and forth I received my refund two weeks later. New bill was sent without any payment information so yet through another line of WhatsApp communication i have received the IBAN number to make the payment to. Overall, the purchase of one mirror for 135 francs cost me 1.5 months of constant back and forth just to get my original purchase. I can understand sending the wrong item but everything else that happened is not professional. I have asked initially to speak to someone and all i got was WhatsApp messages during 1.5 months. It was my first and last purchase at La Redoute.