I ordered an expensive storage trunk, it didn't arrive. When I called customer service, which I had to wait 25 minutes to get through (on a paid for number), they told me that the delivery company had damaged the item. However, I could buy it again but wouldn't get a refund for the existing item until it was back with them, meaning they would have £500 of my money and I still wouldn't have the item. It's now over a week, I haven't had a refund, I still don't have any item and the email I received from them after a complaint, was a standard response. Very poor service, I would avoid using La Redoute, especially if you are purchasing expensive items.