LG Cannot Repair Their Own Products I would give a negative value, if there is ever such a score... I lodged a repair service for my Fridge Freezer on LG Support Online portal on 21/9/2023. Pacifica Group is the servicer for LG in my region. Over a period of more than 3+mths, I have had 8 Pacifica appointments, of which I have had 3 visits, 5 no shows (sick, incorrect parts, or just no show). Each appointment being 1/2/3 weeks apart hence this repair taking more than 3mths and counting. Of the 3 visits where an engineer did turn up 1st visit - 1st engineer determined a defrost was required within 1-2 minutes of arrival. No tools or diagnostic analysis was made. In/out within 10 minutes. 2nd visit - since the defrost did not work, 2nd engineer said a re-gassing is needed, but did not have the tools/parts. Again, no tools/diagnostic analysis. In/Out within 10 minutes. 3rd visit - the 3rd engineer was more professional, used diagnostic tools and dissembled the compressor to determine that a new compressor is required. At this point, I do not have a working fridge freezer. If I recall correctly this was the last visit on 16 Nov 2023 and have not had a visit since future appointments were all no shows or cancellations. My final scheduled appointment 27th Dec (no show), the engineer called & suggested that if I agreed to a system blockage, he could get the fridge/freezer replaced (not professional). - If you ask me, he was prepared to put aside another LG repair possibly to focus on direct Pacifica Jobs - The point is that if he did not show up on customer premises, how could he determine that this was a system blockage?.. and overriding a previous assessment. Following the 27th Dec no show, Pacifica formally issues a "BER" (Beyond Economical Repair) to LG. I find Pacifica to be untruthful and unethical - Analysis from the 16 Nov 2023 last repair visit was that a compressor replacement was required. - How can a "BER" status be issued without a subsequent visit LG has replied that since this is BER status, they can only offer back the repair costs I originally paid, and will not replace the fridge freezer since it's out of warranty. Note my fridge freezer is 2.5 years old and is still a current model being sold. How can a current model be beyond repair? This has taken 3mths+ and counting.... I think I have been very patient waiting more than 3 months for a LG fridge freezer repair, having to go through the Christmas period without a fridge freezer, and having to take time off work 8 times..... 8 times!!!! Electronic products by nature will occasionally go wrong, but what defines a good product is also the service behind it. In summary - Repair case opened 21/9/2023 - 8 Appointments, 5 of which are no shows (8 days off work) - Now nearly after 4 months, LG report they CANNOT REPAIR THEIR OWN PRODUCTS - There is NO service and NO support behind LG Products - Only a refund of original repair costs will be provided How can any respecting company put their customers through such an experience. I am sure you will think carefully before selecting LG. For sure I WILL NOT be selecting LG products.