I texted with Marilyn Vicente this evening, July 28. She pointed out that LG did not have my microwave registered. I said the reason for that is the warranty questionnaire did not ask for the serial number. She started a file regarding my complaint and assigned a ticket number and a referral number to a local repair company. She was very patient when the photo could not be sent from my iPad to the text message app. We used email and the photo went through to the LG customer support email address. Again, Marilyn was very patient and courteous.
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