How can I give zero stars? Customer service is a joke - I ordered a stacking kit for washer dryer in NOVEMBER of 2023- when delivered it was missing of of the 3 sides so I called the next day. I sent a picture of the box with a hole in the end where the missing piece must have fallen out. They told me they would investigate and file a claim with fedex ad to call back in about 3 days for an update. So i did only to have to start all over explaining what happened. They told they would investigate and get it taken care of... and to call back in 3 or 4 days. In the mean time they also have a text / email line that you can contact which i had done and they asked me to send a picture of the box. So I follow up a week or so later thinking they would have my replacement part already on the way.... to the contrary, I had to start the explanation all over from the beginning. Same thing, call back in 3 or 4 days. I've been doing that since DECEMBER when I received part of my order. I've called, I've emailed, I've texted - every time same answer. We'll take care of it - call back in a few days. Only now the answer is "the order is closed so we can't refund it". WHAT?! And now they emailed me and said"a claim could not be filed as FedEx has no reports of to the parcel you receive. We apologize for any inconvenience this may have caused you and we thank you for your patience and understanding." For the record I've lost my patience and I don't understand - why the heck didn't the 1- file a claim immediately and 2- refund or replace my order? I am so fed up I'm about to also return my new LG washer and dryer.