LG online shop showed a product WAS available to order but after ordering AND after I PAID, LG emailed to say my order had NOT been despatched and was on HOLD! I immediately emailed back and canceled the order, but despite NOT having received ANY product, LG still took our money. I have spent over a week (so far) sending emails and phoning LG Customer Service (2 calls lasted more than one and half hours) but they STILL haven't refund me! Amazingly, LG also rejected my negative review of LG Customer Services Department, and send me 2 emails asking me to change my Review before they would consider publishing on the LG review site! Do not trust this company! Date of experience: 20 March 2024