Nicole Romanick
If you are considering buying LG appliances I would strongly suggest against it. This has been my experience dealing with this company. I purchased a range, microwave, dishwasher, and fridge in March 2023 in January 2024 my oven stopped working. The code for the malfunction was F9 which means it’s the igniter, thermostat or circuit board. With it most commonly being the igniter. I know what the wait and stress of waiting for them to send out a repair guy would be so I replaced the igniter. A little tidbit about the igniter a LG igniter is $234 or you can buy one for $55 and just put it on the existing bracket it is the same igniter. So I replaced the igniter. It wasn’t the igniter, so I call LG to begin the process of getting it fixed. Since it was not very old and shouldn’t having problems already I wanted them to replace it. Because I’m obviously a unsatisfied customer with the appliance not even lasting a year. They wouldn’t, they say they need a chance to fix it first. So I say okay when is my appointment. They couldn’t give me one right then I had to wait till they put in a work order with their available repair shops. So they call me the next day and tell me 3 weeks but can’t tell you the time of the appointment till the day before the appointment. Finally the day comes it’s going to get fixed. I can cook in my oven again. Nope the repair guy comes with just an igniter pulls my brand new igniter out and tells me your igniter is cracked. In my head I’m fuming and laughing. I can’t say anything because if they know you replaced it they would void your warranty. So I let him put another brand new igniter in and guess what low and behold. That’s not the problem. So now it’s going to be another 3 weeks while they order the right part. And again won’t be able to tell you the time of your appointment till the day before it. So yep plan to take another day off work. Here’s the thing these appliances are on Wi-Fi they give a code that something is wrong. They know what parts are need off the code. I even researched it and told them what parts they would most likely need before they came the first time as I already knew it was definitely not the igniter. They could’ve shown up prepared with all three parts needed to fix it. Then just returned the parts that weren’t used. They tell me that was just an assessment of my appliance. Why do you need an assessment when you have a code that does that and you already know what parts you may need for that code. It was the circuit board. Also researching, I came across a lawsuit in the USA. The LG fridges lasting only four years max. This company charges top dollar for garbage appliances. I will never purchase LG products again.
2 months ago
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