My wife and I called the customer service line and received horrible service. After our refrigerator began leaking water we found that it stopped cooling and called the customer service line immediately. Unfortunately, they were only able to get us an appointment over a week later. We had to purchase two coolers and we are now trying to salvage what food we can from the now dead refrigerator. We tried to make an urgent request for someone to come and fix it but they only made our appointment a few days sooner, still over a week. We've lost hundreds in food with this economy, and more with trying to salvage what we had through constantly buying ice but are now left with buying food day to day for our family. It's disappointing that a refrigerator is not priority for this LG global company. It's not like we're waiting on a small appliance; a refrigerator is huge, especially in a family with a budget. No one deserves to wait on a crucial piece of equipment when their family depends on it for their livelihood. Although we served over 20 years in the military and don't try to use discounts, we still deserve to be treated with respect like everything should. This is one of the worst experiences we've encountered and we've been through several natural disasters.