Terrible customer service. The compressor died and the fridge was not cooling. Lost all of my food. The compressor was under warranty and they provided me with the name and phone number of a contractor to come out and diagnose the problem. They stated the compressor would be sent to the contractor and I would need to pay for the labor and any other work that needed to be completed. Next day contractor assessed problem and share what my cost would be minus the compressor. Contractor stated they needed LG to provide a work order so they could complete the work. Called LG and they stated they do not provide work orders and they wanted me to communicate that to contractor. LG refused to call their contractor and wanted me to be the middle man and communicate their contractor. This went on for 2 days. Never received the compressor that is under warranty. Very poor customer service and the third party agents were hard to understand and would not connect me with a stateside manager. LG is a BIG SCAM. I went to the appliance store to buy a new fridge and shared with everyone there that should not buy an LG. I shared my story with them and plan to do that every time I am in an appliance store. They no nothing about providing customer service.