I chatted with LG on 7/2/24 about my vacuum that won't turn on. We did some trouble shooting and I was told I would be sent a mailing label and a box. I received nothing. Today is 7/24/24. I tried to chat with LG about this last night and their system kept kicking me off before I could be connected with someone who deals with vacuums. That happened twice. There is no record in "My LG" of my attempt to get information about / initiate a repair on 7/2. I tried again today and was told a) that my vacuum is out of warranty when the motor is NOT out of warranty and b) that I would have to pay $200 plus tax BEFORE I would be sent a mailing label. Why would I do that? Because LG's follow-up and customer service so far has been so stellar? Um, NOPE! I will return this vacuum to Costco and buy a different brand.