Unbelievably bad customer service. My 8 yr old LG refrigerator stopped cooling properly so I reached out to LG customer service for support, and they had me run diagnostics multiple times. After they finally got a reading, they said everything is working fine and the problem was something on my end. Called back again and they suggested that I defrost my refrigerator after the second diagnostics test showed that everything was fine. I then called to schedule service and on this call, they reported that the past diagnostic tests showed that the compressor needs to be replaced which I was not informed of on the prior calls. I guess LG trains their technicians to make it the “customer’s problem” for as long as possible, which is unconscionable. They then said that the compressor has been a problem with my model and therefore they’ve extended the warranty to 10 years but I still need to pay over $450 to get it fixed. I was told I would get a confirmation of what time the technician would arrive today on the day prior to my appointment, but I never received. My fingers are crossed that somebody shows up today. Absolutely terrible customer service - I very strongly recommend that if you’re buying a refrigerator to go elsewhere.