I've made 6 phone calls in 15 days and my refrigerator still needs to be repaired. I was told it would take 3-5 days to find a company in my area who can perform warranty service, never happened. I was told my issue was escalated to a different team and they would call me back, never happened. I was finally given the name and number of a company in my area who could perform warranty service, I reached out to them and they said they don't service my area. I just finished speaking to a manager who was rude, condescending and had extremely poor listening skills. She is going to reach out to the Locator team so they can reach out to the same company I did, so they can find out if the company will service my refrigerator, even after I told her I reached out to them and they won't. WHAT!!!! Based on other reviews clearly the training the LG customer service associates go through focus on the jargon. Locator team, escalation, 3-5 days, 24-48 hours. But we get nothing but the run around. As a former Customer Service executive, I would have CSA's and managers who interact with Customers this way terminated. LG - step up your game. Poor customer service will catch up with you and have a negative impact on sales. Rest assured I will be sure to share my incredibly poor experience with friends and family so they don't purchase your products.