Purchased a brand new washing machine on 10/3. (Model #WT8405CB) Husband got it hooked up and running two weeks later. By the middle of November it started making god-awful grinding noises and quit working. It lasted 3 weeks. Its now almost March and I still don't have a washer despite countless calls, halving to deal with people who answer the phone but don't have any idea how to get the machine fixed. I've talked to two different "managers" and had two promises to forward my complaint to the "highest levels". LG agrees the washer is under warranty and after a month came up with the name of an authorized repair service that "they would pay for". The repairman diagnosed the problem as a bad pump and agitator assembly. Then he wanted to be paid for the service call. Apparently LG is not known for paying promptly or at all. (Now I'm out $135 for an under warranty washer). I tried to order the parts and LG would not send them to me - they had to be ordered by the repairman. The repair service ordered the parts in January. We had an appointment for March 5th to install the parts, which I was going to have to pay for, and the appointment was cancelled because they still don't have the parts. Again, I'm speaking to a "manager" and I get the same line about sending my claim to "the highest levels who will call me back in 24 to 48 hours." I bought LG because I've had good luck with a dishwasher from them. Thought the washing machine would be of the same quality. No problems with the drier I bought at the same time. I don't know what to do next. Do not buy this washing machine, it's an $840 lemon.