I do not know where to start. My LG top load washing machine was purchased in January from Lowes. My review has nothing to do with the quality of the machine. I am writing to share the absolute horrendous customer service I experienced. I am hoping someone from LG reads this and is able to make changes to their deplorable service. About ten days into using the machine I noticed water on the floor. It was coming from a small hole in the drain hose. I called Lowes, and was told I had to call LG because the machine was under warranty. I called LG and spoke to a customer service rep who set up an appointment with their authorized service center for February 13th between 8am-12pm. No one showed. I called LG and was told maybe they were running late and he should be there by 5. No one showed. I called LG that night and was told they would cancel my repair order and that it would take 24 hours before a new repair order could be scheduled and that I would have to call back to place the new order. The next day at 5:00 I received a call from the service center saying he received a repair order the day before, but that it was now canceled. He was more confused than I was. That night I called LG to schedule a new appointment. The rep kept telling me my appointment was canceled. While I am on the phone with a live rep, my husband is on a chat with another rep. That individual gave him the number to the service center and said to make the appointment directly with them. While all this back and forth is going on with no resolution, I am getting multiple texts from LG asking for feedback as to my "satisfaction." Another appointment was scheduled through LG, and again, he's a no show. The next day I called the service center directly and got someone who could not schedule my appointment because the schedular was out. At some point he did reach out through a text and scheduled another appointment. The night before the appointment, I sent a text back to the repair service and sent the model number of my washer along with a text saying to please bring a drain hose as it needs to be replaced. He got back to me and said it has to be ordered and that he would let me know when he receives it to set up an appointment for it to be installed. Today is March 13th and I am still waiting for the hose to be replaced. And I am still getting texts from LG asking about the service I'm receiving and how can it be remedied.... I am without words, finally.