I can’t even describe the stress I have had dealing with this company. I would advise just to move on in your search for a carpet. For a tiny bit cheaper per m2 it isn’t worth it. Cormar kindly agreed to replace a carpet that was meant to be stain proof. They agreed quickly and kindly allowed me not to have to return the damaged piece. But onlinecarpets just didn’t send it! After 4 months of me chasing, online carpets finally sent a carpet of different colour than requested and much thinner than the previous one, not thick pile at all. Also damaged at one side (although this just got removed when I had it edged into a rug). They claimed it was from a new roll hence slightly different colour. What? What is the point of getting samples different greys if a ‘new roll’ could be totally different again. And much thinner, not thick pile at all. They also say since it has already been cut/whipped they can do nothing but I couldn’t have totally unwrapped this before transporting it to be whipped. I checked it was grey but made the mistake of trusting that it would be the same pile specifics. I feel I have been fobbed off and lied to by the supervisors this company. I now have a horrid piece of carpet that I have spend £180 on being whipped. I truly advise you to use another way to get your carpets. It took me more than 10 phone calls in the last 5 days to even get one email response from the supervisors who were the only ones who could actually help with my issue. It is honestly not worth your mental health dealing with this company.