**Warning** They invite only good experience customer reviews on Feefo and bribe customers with gestures of goodwill if they change there reviews to higher scores on Trust Pilot**** The worse customer service I have ever endured. I’ve held off writing a review as I was hoping for a decent resolution but there’s no chance of that. I’ve been ignored for 3 weeks since my initial complaint. The proof of this is that according to Ashley they don’t have any record of my initial complaint, I do, in writing. To begin with there were responses but ones which lacked any understanding and which completely ignored my explanations. Then what followed was just under 2 weeks of radio silence whilst I was waiting for a resolution from them, so I decided to call them. I’ve been patient to date but after the phone call today with a girl called Ashley I completely lost all patience due to her defensive attitude, her lack of helpfulness, understanding and the fact she flat out called me a liar multiple times. She also said this case was nothing to do with customer service, a silly thing to say when a customer is calling customer services about the lack of customer service? Unbelievable lack of respect for a customer who is clearly upset at being left with a £400 carpet which was damaged on delivery. They have attempted to blame the fitter, the manufacturer and now myself for the situation they have caused. Crazy! Do not order from the company if you are on your own, if don’t have strength to lift a carpet, if you don’t have a kerbside/garden, if it’s raining where you are or if you don’t have a flat space to store your carpet until it is fitted.They don’t cater for you. Good luck if you find any damage after the carpet has been fitted because they don’t care. Read every inch of the T&C’s and small print, they have their backs completely covered and an army of defensive, rude and insulting customer service reps to ensure the customer is left upset and out of pocket. READ the bad reviews because if your order goes wrong they have no idea how to fix things, all they do is blame and accuse!