Decided to buy a stretch of carpet which I planned to take to the shop to get cut and bound into 2 rugs. The carpet arrived poorly packaged and the delivery driver decided to drop one end straight into a puddle in front of my house. I only realised this after I dropped this off at the shop to get cut and checked my Ring doorbell. The water damage was so bad the backing of the carpet was cracking and peeling away, and essentially became useless. I sent lots of photos of the damage but all I got offered was a pitiful £20, and they tried to say because the carpet was cut. Makes no sense as the whole thing was water damaged down the one side so couldn't have been sold again whether it was cut or not anyway! Not good enough for a £200 stretch of carpet. Stick to actual shops people rather than these online cowboys with appalling customer service. Have had to escalated to my credit card company