So ordered carpet, underlay and grippers So ordered carpet, grippers and underlay on the 18/02/21, was told could have delivery on 22/02/21 however as I’m a blue light worker, and working flat out at the moment managed to get the day of on 26/02/21 to take the delivery. As promised received the email stating my order would be sent and details of time for delivery, which was spot on. However, the delivery driver informed me straight from the start that there was no underlay in the order, there was carpet and grippers but no underlay. The driver stated that there have been quite a few issues with deliveries at the moment as it’s really busy. Needless to say I was not happy, so driver passed phone number for customer services as well as order ID. He said that he was delivering in the area tomorrow so the company should be able to get the underlay to me tomorrow. But when speaking with customer services they stated that don’t deliver on Saturdays and the earliest delivery date would be Tuesday. When questioned and explained that it’s not that easy to get time off work to wait for a delivery that should have been delivered today, was told sorry but there was no guaranteed delivery date. So I explained that the company had had more than enough time to get the delivery sorted and correct to be told yes there was and that they were sorry. So I then asked if they could get this to me on Monday, they said no, the earliest is Tuesday. I appreciate it’s busy times, I know I’ve worked throughout COVID and work has increased massively for all of us, however how difficult is it to check orders and make sure that items are on the lorry to be delivered are correct and nothing is missing. I now have to attempt to take more time off work to wait for a delivery which I should not have to wait for. I also have to cancel the carpet fitter which means my husband will also have to try and take time off from work, he’s also a blue light worker. I enquired about compensation to be told once the full order had been delivered, (which should have been today) I could then email or phone and enquire about this, but again told nothing was guaranteed as the delivery dates were not guaranteed, however the delivery date was fine, the missing time from the order is the mistake not the date.