COMPLETE SCAM COMPANY, DISGRACEFUL Carpet ordered 21/03 , delivered 24/03 600mm short, heavily creased & dirty. Phone lines not manned and online chat disabled can only email with 24 hour later reply. Eventually re delivery & collection ( by 2 different couriers ) arranged for Friday. Thursday eve no tracking for next day but cant get any contact so email , Friday am collection of damaged carpet but no sign of replacement. Answer to previous days email now states delivery of replacement was booked in error for 01 Sep ( 5 months later) can only email back but now cant get answer for 3 days because of weekend so I PLEAD that they call me to discuss as my house is littered with dismantled furniture from the room ! Matt calls Saturday am and all seems OK but Tuesday first possible day for delivery, he promises as he is warehouse manager that he will quality check carpet on dispatch. Tuesday carpet arrives however it now has a 1.5m x .5m line of damage to hessian base where carpet is not attached to it...... I ponder either I now try to contact again and return again meaning no carpet for at least another week ( Easter ) and a house looking like a disaster zone with elderly mum visiting for first time in a year or I keep and have fitted so the damaged area is under the bed which has to be the only solution in the circumstances. This company is an absolute disgrace , there is zero way of contact they are selling damaged products that are unfit for use, they promise at every point but never fulfill anything. YOU MAY THINK IT LOOKED CHEAP AND GOOD VALUE BUT DO YOURSELF A FAVOR AND PAY A LITTLE MORE, STAY CLEAR & SAVE YOUR SANITY.