I ordered a Vinyl Floor for a hair Salon in plenty of time to get it fitted before opening. It was due to arrive 31/03/21. It wasn't here by the 7/04/21 so I tried to call Onlinecarpets, Only to discover they don't accept phonecalls and to message. So I messaged explaining I needed the flooring to fit in a shop that was opening on the 12/04/21 at 8am After 24 hours I got a message back telling me the courier couldn't find my parcel and they would try and have a look. After me messaging multiple times they finally messaged me on the Friday before opening to tell me they couldn't find my floor and there was No chance of recieving a floor before opening and offered me my money back or a new floor no earlier than the 19/04/21. So I had to find the money and waste a whole day trying to find a store that could supply me floor before the 12th trying to get a hair Salon open and refitted in this current climate is hard enough but the stress caused by this company was like nothing I've dealt with before. The company is a shambles communication is a disgrace no regard for there customers.