I ordered a 4 metre wide carpet for my living room, waited all the Easter holidays for it to be delivered. It was 2cm short of 4 metres, so I rolled it up and contacted them for a replacement. Waited another 4 days for the replacement, and it was exactly the same width as the other one. When I contacted them, they told me it was industry standard for carpets to be less than 4 metres wide. If I buy something I expect it to be as advertised, I would not have bought from them if I had known. They said they have a disclaimer on the website explaining this. When I buy something I look at the product description, not a disclaimer somewhere else on the website. I bought carpet and underlay for my whole house, the rest were all right because the rooms were smaller, but the one I needed to be right was not. I got fobbed off with excuses. I wouldn’t buy from them again. Their customer service is non existent, with rude and abrupt people obviously trained in denial tactics.