Selling stock they don't have then trying to get me to pay more to actually receive an alternative. Put the order on hold without notifying us. Promised a delivery date and they did have the stock afterall. The only way the carpets would not arrive was if a van broke down I was told. Day before this date order put on hold again, although at least they told me this time. Apparently they didn't have stock. Told me to switch to a different worse carpet from the looks of it for the same price. Staff clueless and unhelpful to the point I'm fairly confident they are having a laugh about it behind our backs. Our deadline now failed and plenty of additional costs racking up which they seem to be sure they won't be paying for. But they were happy to insult offering £1 per square meter maximum upgrade for an alternative to supply what they sold us. I can only imagine perhaps they had a customer they preferred who has our carpet. If you don't want to wish you'd never made a purchase in my opinion stay well away. Not just a moan, I honestly can't believe they keep these staff who don't care in the slightest to sort out an issue they caused for a customer.