Spent over £1500, order delivered without the much needed carpet grippers. Delivery driver outright lied to my face and said they would be delivered next day as they were out of stock. Surprise surprise no delivery of carpet grippers. Contacted them by email - they weren’t even aware they were not delivered and when asked if they can send these out with next day delivery (as I’d booked time off work and arranged a carpet fitter) they said they’re “unable to” and the best they can do is 2-3 days for delivery. When I pointed out this is their error and the fact that if I hadn’t questioned the delivery driver I wouldn’t have ever got my grippers, their response was the same. They’ve not even tried to rectify their mistake by sending them out next day delivery - because let’s be honest - they could but they’re not willing to. They also said they hadn’t realised that the grippers “weren’t loaded for delivery” so they are liars all round. The customer service team and the delivery drivers. Customer service awful, can’t be bothered to even put their errors right. Won’t use again and won’t recommend.