This one star is purely for the cheap attractive online price. Because that’s all you’ll get, an online carpet that never gets to you! Ordered it for a business property, needed a quick decent flooring and an express delivery was fundamental. Paid extra for express delivery, received confirmation that delivery was 2 days later with a 3 hrs slot, ideal! Prepared everything and waited 4 hours.Then called up the customer care to check status to then being told that our delivery had failed!!!! Driver ‘attempted’ but the address is in pedestrian area with nowhere to park. Driver didn’t even call! This property is in Windsor high street, at a corner with another road where you can park. I just wondered if all these shops on the high street get delivered big items by the magic of Harry Potter?? Office was clearly unhelpful, couldn’t get the driver back, driver wasn’t answering, transport dept wasn’t answering them, needed to check his log call to see if he had called and many more excuses. And wait for it, because it’s a Friday and they don’t deliver on the weekend I wasn’t going to be told anything more until Monday! That’s a full weekend of no works in property because of this delay, major impact for us. Manager couldn’t care less to call me until the Wednesday after, and by then I had managed to get my flooring by next day delivery with ‘Floor to your door’ on the Tuesday which is also the day I called up and cancelled the order with this idiotic company. Please do yourself a favour, save time not money and spend a little more with a proper flooring company. Because ‘online carpets’ is a circus run by monkeys