Reported to trading standards. Their big pull at the moment is delivery as normal in these uncertain times, which is why a lot of people, including myself are ordering from them. Delivery was meant to be Tuesday. Waited in all day and heard nothing, rang online carpets advisor told me it may come tonight up until 7 but if not it’ll be tomorrow. Wednesday waited in all day again and surprise, nothing turned up. Spoke to online carpets again, it may still come tonight but if not it’ll definitely be tomorrow. Waited in all day again to ring online carpets who now inform me (only after I contact them) it was delivered to the wrong Courier warehouse So it needs rerouting so will be earliest delivery of Monday. 3 days waiting in for nothing with no communication until i contact them. They’re happy to pass the blame on to the courier as if they’ve done their side of the sale and nothing they can do if courier are busy due to covid etc. i understand it’s a busier time for courier with current situation, but why advertise business as normal when it clearly isn’t for a number of other customer as well as myself looking through your reviews. Also booked my carpet fitter for Friday (3 days after original delivery as advised by their original confirmation email) who I will how have to cancel and lose £35 deposit.