Anonymous
My family call my situation Carpet Gate! I’m only awarding one star as they did manage to deliver Both times quite quickly. However the first carpet arrived and it had a massive hole in the middle of it! I could only email the customer services and wait for a response. My carpet fitter left after fitting only underlay whilst I tried to sort out a replacement. Online carpets phoned me and all they cared about was had I cut the carpet. I hadn’t, so they said they’d collect the damaged carpet and send new one. The new carpet arrived. Courier arrives and refuses to take carpet as it’s not wrapped. My fitter arrived and we unwrapped new one together, only to find yet another hole and lines in the pile where it had delaminated in places. So now I have 2 damaged carpets in my house. Fitter leaves again. I email Online carpets, they reply asking same question, have I cut it? And again I explain no I have not. They email me back saying they will send someone to collect both carpets on Monday (it’s Thursday). So it’s today they were supposed to collect both carpets. I email for an ETA, they emailed back telling me a courier will need to collect them and give me the couriers number. I rang courier and they tell me I need to wrap them and they will pick up tomorrow. So I’ll be wrapping them in bin liners as it’s the best I can do. They won’t refund me until I send these back ! Fingers crossed I get one! Also no offers of good will ! I explained I called a fitter out twice and wasted his time plus I’m left with the chaos of furniture scattered all over house, two 4m carpets getting in my way and no carpet !! I’ll not be using this company again. Had they provided better customer care, I would accept that errors can be made but this lot just didn’t give a hoot at the stress they caused and were not helpful at all !
3 years ago
Read Online Carpets Reviews
Online Carpets has a 1.9 average rating from 61 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial