I purchased 3 carpets plus underlay, have used them before. I was told that my carpet would be delivered last Wednesday ... It was not, then I was told Thursday -not, Friday -not, Saturday - again not! I emailed them, they told me due to driver illness! Ok but yesterday I was told me delivery will be here today - Tuesday, it has now been delivered....the three carpets are completely flat!!!! Obviously left in a van squashed. So if I lay them they will have obvious lines down them! Useless. I have emailed them again but with no response. No care for your purchase!