This company is shocking. The contractor (unsure which contractor as wasn’t given name of it when asked) employed a delivery driver, who turned up half an hour earlier than the allotted time. I do not live at the property, I live ten minutes walk away and was walking there when he turned up. The delivery driver was rude. He said he was dumping the carpets on the kerbside of the block of flats and leaving. When I got there minutes later, there were no carpets whatsoever, not even on the kerbside. The contractor would not respond to me when contacted. I called the customer service line and made a complaint, demanding my money back or for the carpets to be delivered in the time slot still open. The person I spoke to said it wasn’t possible for the delivery to happen because the driver had a route they had to take. The earliest delivery would be a week away. I had arranged child care for today and so I said this was not acceptable and I wanted to speak to a manager. I was told the manger wouldn’t give me a different answer and I might not hear from one for 24hrs. I cannot live In the first floor property (policy) until there is carpets and the repercussions of this have an affect on the life of me and my child. I am appalled at the lack of empathy provided by customer service, the non caring attitude from the contractor service and overall, the quality of this experience. It is not worth the cheap / ‘quick’ prices and service they offer and I would advise anyone to NOT use online carpets.