Packlink are a criminal organisation. They claim excess shipping charges when, if you call the shipping company - in my case - UPS, UPS will inform you from checking the shipping number that no excess charges were incurred. Packlink seem to be on a mission to use their pre-approved payment status with PayPal to steal £40 from as many eBay customers and possible - and then no doubt close the business and run off with what they have stolen to some sunny remote tax haven where they can't be extradited by the police. I suggest anyone who has been affected by this scam: 1) Reports to PayPal as a service not received. 2) Report the the European Consumer Centre 3) Reports to their credit card company (if not paid for by a PayPal balance 4) Report to the local police Packlink have decided to break the law & try to defraud customers. It is clearly a willing choice & a business strategy. Let's make sure they pay for this terrible error of judgement by using every avenue at our disposal to close their fraudulent business.