My laptop developed a hardware fault more than one month ago. Despite having bought "gold" warranty from PCS, I was forced to explain the problem to no fewer than 12 of their "support" staff and the issue has STILL not been resolved. I have wasted many hours on this matter, including dozens of emails and phone calls of up to 47 minutes, spending long periods on hold and then patiently explaining everything over, and over, and over again, only for the person I spoke to then vanish and another person taking over after a further delay, with messages going unread, calls unanswered, nobody ever calling me back despite promising to do so, having to restart from a blank slate yet again, again and again and again. It seems PCS are only interested in wearing me down and running down the clock on their service contracts. I am truly disgusted by all of this. They should be ashamed of treating anyone like this.