Ordering was easy and the configurator good enough to advise for incompatible components, they took requests after I ordered regarding fan/radiator placement. Build time took a couple of weeks but within their provided estimate for dispatch and the PC was delivered next day. Setting up was easy however for some reason they had plugged some of my case fans into a waterpump header which by defaults runs at 100% RPM, was able to gain control of this through the BIOS to treat as a normal fan header but should have been noticed during building really. After a day of use i heard a cable getting caught in one of my fans, easy enough to fix but not sure why this needed to occur, to give the benefit of doubt it could have been moved during transit and was an easy fix. Rest of the service along with aftercare is very solid. Would recommend but strange little issues should have been sorted before being shipped out.