This was not my first purchase from PC Specialist, so a new purchase indicates my satisfaction generally. As for this purchase, the website made selecting components simple and once complete made recommendations as to any better component combinations or over specs with the option to accept or continue with my choice. Ordering was easy and I was kept informed of build progress which was completed on the promised schedule and delivered with out damage despite being delayed by courier as it was despatched at the start of a bank holiday weekend. The PC was easily set up. I had one hitch with some installed software purchased that refused to accept the authorisation code but this was quickly sorted out with one phone call. The PC is now fully operational, is performing above my expectations and is whisper quiet, even when working hard rendering HD video. Am I satisfied? Most definitely.