My first time buying a PC in almost a decade. All my setup was severely outdated and I've been terrified of spending money on a prebuilt. But eventually for my 23rd birthday I took a shot at PCSpecialist and bought a prebuilt from them. I did research beforehand and chose my own specs. Before making the purchase, I emailed them with questions regarding my specs, and they gave me swift responses with helpful information which eased my worries. They even complimented my choices. The waiting game between making the order and waiting for it to arrive was great, as they keep you updated regularly with emails. I genuinely was checking my emails every few hours. Great communication. It was built and delivered surprisingly fast, and the packaging was stuffed with protective styrofoam to prevent any damage during transit. I cannot describe the joy I felt with unboxing a brand new PC. Of course, when plugging everything in, there's the fear that it either won't turn on or it'll blow up. But it was all running perfectly smooth. And now, almost 2 weeks later, I can safely say I've had no issues and it's criminal how quiet it is. I've spent years with a dust-coated PC that turned into an oven every time I did anything intense. So to have this stay stone-cold and very silent... it's a dream. One thing I did want to mention was how bad the delivery driver was. He slammed the package down onto the doorstep and had zero concern for its safety. But that's not the fault of PCSpecialist, which is why I haven't affected my review score because of it. And thankfully, like I said, the packaging was full with protective styrofoam (and the inside of the PC was secure in place), which meant any sudden impact did no damage. Overall, an extremely professional UK-based company that's great for prebuilts. And I'll always be grateful to them for making my birthday a special one.