I was investing a large sum in a new laptop (£2k to £3k)for business purposes and primarily to handle CAD / 3D render files. Having shopped about and read reviews PC Specialist configuration of the machine was easy with online help ( that actually worked !) as required. Following purchase updates were accurate and regular. The laptop arrived a day early ( bonus !) and was easy to set up with preloads and spec of drives as expected. Its early days to comment on the expected capability / reliability, there have been (as is noted in the config notes) a few times where onboard fans have gone into super speed mode and x2 occasions when the laptop has 'bombed out' ie: switched off mid-use, neither of which was when using the 3D software which is unusual. I'm notifying PC Specialist and expect it will be swiftly dealt with as with everything else so far. The 'bomb outs' is why I'm giving 3 stars at the moment but will revisit this. In summary customer service excellent, hardware reliability some questions.