Would give zero stars if possible First time to ever have to do this but so upset over our experience. Would give zero stars if possible. We have sent our brand new laptop for repair 3 times and pcspecialists are now refusing to offer a repacement or refund and claiming it's fine even though their own IT support remoted on and confirmed the fault. Alo their repair centre confirmed onsite it was running CPU over 100 degrees c. Laptop overheating, hot to the touch, blue screening. CPU running at over 100' which they're claiming now is perfectly normal. Really poor after sales customer care. 9 year old saved up for 2 years to get his 1st gaming laptop and really upset over this whole experience. Shame on you pcspecialists. Been back and forward on this since March 😞 hours of phone calls and emails. We spent a further hour on to your help desk where several support agents remoted on trying an hour of troubleshooting and all confirmed that 100 degrees plus is not normal operating CPU temperatures, these temps would cause damage to other parts over time and blue screens and hot keyboards and roaring fans due to these temps (playing simple games like terraria, astroneer and Roblox) are not satisfactory user conditions. A quick Google will confirm that these temps are damaging and not normal and it was passed to the refunds team who are now saying they are normal temps!! Just Google it! We are now being told by the refunds team that these temps are fine and we are not entitled to a refund. We have zero confidence in this device and most decent companies at this stage of a customers bad experience with their device would offer a goodwill gesture. Let alone the fact that all other staff agreed with us that this machine still is faulty after a 3rd RMA. Absolutely awful customer service.