From start to finish, the service provided by this company was top-notch, from the website with its helpful sample products and my original enquiries regarding the specification, through delivery, up to and including some post-delivery questions that I had. And the machine itself is pretty much exactly what I wanted: it purrs away below my desk delivering all the power I was looking for and finally making the unplayable games playable. If it sounds perverse that I couldn't offer a full five stars, well, it's for a perverse reason: it's been built too tidily. The cables are tied and pulled taut to within an inch of their lives, there is no simple access to add extra cables to the PSU, and even trying to move the fan controller would result in a mass of unconnected connectors. The warranty may say I can add or change components but the build doesn't exactly make it easy. It's neat, sure, but when I want to add an SSD I shouldn't have to start dismantling the entire machine. All in all, another great machine from a great company with just this One Little Thing ...