I am sorry that I have not had a positive experience from PC Specialist since there are many positives about the company’s approach that I want to support. First though the site suggested that I could get three day delivery on the laptop I ordered I was called to say some components like the base and screen were not available and could be weeks to come back into stock. I decided to opt for what was in stock this also involved a change of processor and a bigger base unit and an extra £73. From revising my order on 12th delivery was actually on 20th. The laptop is OK a except the sound configuration causes an substantial lag. I have called the support team. Who are excellent they accessed my computer and worked to sort out the lag partially; it still exists on Bluetooth. The engineer gave up and said he would consult colleagues and call me back he did not do so. So that’s the current position when I received a request to write a review. I have a £1000 plus laptop that does not really work. I have invested many hours trying to fix and had good support from PC specialists in trying to sort out the problem BTW the sound from th onboard speakers is pathetic. Apart from that it was a good experience. Quite quick to contact customer and tech support and very decent staff when you get through. I think I may just have been unlucky but the follow up on my problem has been poor.