First of all - courier/delivery -I have already messaged you. Yes we got a series of email messages setting out when the goods would be delivered. However there was no attempt to establish that there was someone at home to take delivery despite lights on and a car in the driveway. It was only good fortune that intervened and a very late check on email messages said the delivery had been made some time ago? On opening the front door we found a very wet package on the very dark front step. Otherwise the package would have been out all night. That is if it had not been removed before we got up. NOT GOOD PRACTICE. The goods - looks fine and seems to be good. However, you do not tell people you need to do the "SET UP " at home via the web. The order did not accept the offer of the three months trial of "Anti-Virus" because the device was NOT GOING TO ACCESS THE WEB. It was to be used as a stand alone machine. Low and behold - the only way to set it up was via the web. Now maybe most of your clients are very "tech" switched on. However, this is the first I have heard of having a "box of tricks" that you had to go somewhere else to be able to "get the tricks" to work.