I had never really heard anything about PC Specialist's until fairly recently. A friend had given me some good feedback as I was about to invest £5,500 on a new box. In a nutshell, the whole experience from start to finish was pretty amazing - they have obviously invested in two areas - process and staff training. Their automated order system, with human touches where required, must be the best (ex IT person here). There are actually human beings working there who care! Everything worked as they stated (order process). Coming from the IT arena (and having built my own systems) I was expecting the odd minor glitch in the system - this is actually quite normal and nothing to be scared about. Mine came with the graphics card which started to exhibit issues with one port after a few hours of use (not easily picked up by their own QC and testing). However, unit was diagnosed with my help and a new board dispatched and within a couple of days I was up and running. It has now been a couple of weeks and all is well. I would thoroughly recommend people using this company...........and I was very sceptical about these reviews and here I am writing one myself!