The order process is good, there is plenty of choice when getting a custom built computer. The time from order to completion was one week and you can follow the progress on the PC Specialist web-page. A nice touch was a 360 image of the completed build. After build and testing, the computer was dispatched on a next day delivery. The PC itself was well built with excellent cable management. You are sent a box containing the manuals for all components used. Would I recommend PC Specialist : YES! Would I buy from them again : I ALREADY HAVE! (This is the third PC Specialist computer that the family have bought and none of them have disappointed us.)