This is the 3red laptop we have had from PC specialist. The first was a custom gaming one for my oldest son which had bells and whistles and flashing lights and was awesome and showed how good it is to be able to pick up a phone to discuss with someone who knows what they are doing. Since then we have had it cleaned. Again. A very easy efficient process. The next 2 laptops are the ones like mine for myself and my younger son. 14in for handy drop in your bag use. Sleek. Light and so smooth to use. I recommend PC specialist to so many people not just for the quality of product but the personal touch of one the end of the phone. I will be getting a mini tower from them soon as well. There is no other place to go as far as I am concerned and the after service is brilliant if you need them. Highly recommend them