The whole process, beginning with information directing you to start building a machine appropriate to your needs, active feedback during the build selection, through to updates about how your machine is being put together, tested and delivered, creates an excellent customer experience. PC Specialist have got the balance correct. Updates are timed well and not excessive. I have bought from them more than once and I am always impressed, even though I'm familiar with the steps! Whether you know all about computers, or haven't a clue, you should buy your next computer PC Specialist.