ordered a rose and fresia LARGE bouquet. When it arrived, it was tiny, with loads of greenery and hardly any flowers. It was CERTAINLY nothing resembling the website photo, that I'm not even sure it was the correct bouquet. Upon complaining to prestige, I got a reply back saying the florist manager says the photos i sent show a decent sized and decent quality bouquet. They do NOT, as after I'd sent various photos, even one with a can of coke for size reference, they still come back saying this! I suspect the florist manager needs new glasses. Also trying to use the line that many of the flowers are sent in bud, so they last longer...I'm not an idiot, I know this isn't he case, but they can't use that argument for the small size bouquet, as there's only one or two buds anyway!!! I've used the a lot in the past and always ordered a large bouquet. I know what kinda size to expect from them, and THIS ain't it. Prestige Flowers were initially great when I'm started using them, and I've stupidly recommended them to others, just as they've really started going downhill!! I wish I could have added photos of the pitiful bouquet on here! Will NEVER use them again, will be deleting the app, and leaving HONEST reviews of their product and service. Disgusting and best avoided!!! Update:- they've responded below that theyre investigating. They aren't, they are clearly NOT honouring their "100% satisfaction no quibble guarantee" that they seem so proud of. Told me to go back to my bank to file a claim! DISGUSTING! BUYER BEWARE!!! First photo is from their website showing what bouquet SHOULD have looked like!!