Michael
I ordered 6 bars of chocolate having seen the dragons raving about it and couldn’t wait to receive it! Fast forward two months later and after numerous chasing emails and the promise of a free chocolate bar for compensation I receive the ‘chocolate’. The ‘chocolate’ tastes awful. It’s greasy, oily, lacking in flavour and I can see why the owner Stephen says in his pitch his children are satisfied with just two pieces of it... because it tastes like ****. The company failed to deliver on their promise of a free chocolate bar and have since been ignoring my emails to explain they haven’t included the free bar - great customer service! Remembering the dragons den pitch Stephen mentioned he once lost customers and had to win them back - this time he’s lost all of his customers because he’s clearly a conman offering sub standard products, lying to customers and ignoring them. I hope he enjoys all of the money he made from the scam this Christmas as I suspect next Christmas will be a lean one!
4 years ago
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Pure Heavenly Chocolate has a 4.0 average rating from 746 reviews

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